LiveVox Holdings, Inc.

LiveVox Holdings, Inc. develops and provides cloud contact center software for businesses. Its products include CRM, including contact manager and extract, transform, and load tools, U-CRM, U-Ticket, U-Script, and attempt supervisor; omnichannel and AI solutions, such as inbound and outbound voice solutions; interactive voice response (IVR) and contact flow solutions; dashboard, reporting, wall-boards; SMS messaging, email, and webchat; virtual agents and bots, including managed virtual agent, self-service virtual agent, and own virtual agent; and campaign management. The company also offers WEM solutions, including call and screen recording, business intelligence, quality management, outside collection agency (OCA) analytics, speech and text analytics, agent scheduling, CSAT, and administration and APIs. It serves financial services, including leading banks and fin-techs; telecommunications; healthcare; consumer/retail; BPO, and collection industries. The company was formerly known as Crescent Acquisition Corp and changed its name to LiveVox Holdings, Inc. in July 2021. LiveVox Holdings, Inc. was incorporated in 2017 and is based in Hoboken, New Jersey. As of December 22, 2023, LiveVox Holdings, Inc. operates as a subsidiary of inContact, Inc.